Troubleshooting - Logon Screen Errors

There are several errors which may occur when attempting to log on to the Visual Casino application. Below is a table of the error messages and an explanation of the possible causes for the issue:

 

Error Description
You do not have permission to use this software The supplied user has not been granted the Visual Casino: Access Application permission
Could not logon: Invalid username The supplied user does not exist for the application
Could not logon: Invalid password The supplied password is incorrect for the supplied user
Could not logon: User is inactive The supplied user account has been disabled
Could not logon: No property selected There is no license associated with the application currently
Could not logon: User is not logged into a domain Windows Authentication was selected for authentication, and the current Windows User is not a member of an Active Directory domain

Could not connect to database [Server Name]

One of the following issues has occurred:

  • The Server\Instance,Port combination is invalid
  • The database name, user, or password is incorrect
  • A network firewall is blocking connection
  • The SQL server is not running

Table 1: Logon Error Messages