There are several errors which may occur when attempting to log on to the Visual Casino application. Below is a table of the error messages and an explanation of the possible causes for the issue:
| Error | Description |
| You do not have permission to use this software | The supplied user has not been granted the Visual Casino: Access Application permission |
| Could not logon: Invalid username | The supplied user does not exist for the application |
| Could not logon: Invalid password | The supplied password is incorrect for the supplied user |
| Could not logon: User is inactive | The supplied user account has been disabled |
| Could not logon: No property selected | There is no license associated with the application currently |
| Could not logon: User is not logged into a domain | Windows Authentication was selected for authentication, and the current Windows User is not a member of an Active Directory domain |
|
Could not connect to database [Server Name] |
One of the following issues has occurred:
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Table 1: Logon Error Messages