Connection Testing

Overview | Accessing Run Tests | Running the Tests | Viewing Results | Interpreting Results

This article describes how to use the built-in Run Tests feature in Visual Casino 8. This tool allows administrators to verify that all core components of the application are functioning correctly, including database connectivity, licensing, internet access, and system resources.

Overview

Visual Casino 8 includes a built-in diagnostic suite accessible from the Administration menu. The test suite runs a series of automated checks and reports pass/fail results for each component. The tests available are:

  • Database Test – Verifies connectivity to the Visual Casino database server.
  • CID Test – Tests communication with the Biometrica CID server (cid.biometrica.com).
  • SIN Test – Tests communication with the Biometrica SSIN server (ssin.biometrica.com).
  • License Test – Verifies that the application license is valid and reachable (license.biometrica.com).
  • Internet Test – Checks general internet connectivity to Visual Casino update/download servers.
  • UI Test – Validates that the application user interface components load correctly.
  • CPU Test – Benchmarks CPU performance on the desktop client.
  • RAM Test – Reports current memory usage statistics for the application process.

Running these tests is recommended when troubleshooting connectivity issues, after a new installation, or when contacting Biometrica support.

Accessing Run Tests

To open the Run Tests window, click the Administration menu at the top of the Visual Casino 8 application window, then select Run Tests.


Figure 1: Selecting Run Tests from the Administration menu

The Run Tests window will open, displaying all available tests with empty progress bars ready to run.


Figure 2: The Run Tests window before tests are started

Running the Tests

To run all tests at once, click the Start All button in the lower-right corner of the Run Tests window. The tests will execute sequentially, and each test label will update to show its result as it completes.

The following controls are available:

  • Start All – Begins running all tests in the suite.
  • Stop All – Gracefully stops any tests currently in progress.
  • Force Stop All – Immediately terminates all running tests.

Once all tests have completed, each test label will display either Passed or Failed as a prefix.


Figure 3: The Run Tests window after all tests have passed

Viewing Results

After the tests complete, you have two options to review the detailed results:

  • Save Detailed Results – Saves a detailed log file to your local machine for record-keeping or to send to Biometrica support.
  • View Detailed Results – Opens the results in two ways:
    • A Test Results text window showing raw log output, including timestamps, pass/fail status, and individual stat values such as memory sizes and network latency. From this window you can use Copy Results to copy the text to your clipboard, or View to open the graphical viewer.
    • A VC Test Viewer graphical dashboard that presents test durations as a bar chart and displays latency graphs for internet and server connectivity tests.


Figure 4: The Test Results text window showing detailed log output


Figure 5: The VC Test Viewer graphical dashboard

Interpreting Results

All eight tests should show Passed on a correctly configured system. If any test fails, refer to the guidance below:

  • Database Test failed – The desktop client cannot reach the database server. Verify that the database server is running and that the client machine can communicate with it over ethernet. See the Database Server requirements for networking prerequisites.
  • CID / SIN / License Test failed – The client or polling server cannot reach Biometrica's servers. Confirm that the following hosts are accessible over HTTPS from the affected machine: license.biometrica.com, ssin.biometrica.com, umbra.biometrica.com, and cid.biometrica.com. Also verify that crl.*.amazontrust.com and ocsp.*.amazontrust.com are accessible over HTTP.
  • Internet Test failed – Check that update.visualcasino.net and download.visualcasino.net are reachable. This may indicate a firewall or proxy configuration issue.
  • CPU / RAM Test failed or shows low values – Verify that the machine meets the minimum hardware requirements. See the Desktop Client requirements for details.
  • UI Test failed – This may indicate a corrupted installation or a missing .NET Core dependency. Confirm that .NET Core 9.0.6 or later is installed.

If you are unable to resolve a failed test, use Save Detailed Results to export the full log and attach it when contacting Biometrica Systems support.

NOTE: The SSL and TLS fields shown in the detailed results reflect the security protocol negotiated during server communication tests. If both show False, verify that your network does not have SSL/TLS inspection policies blocking connections to Biometrica servers.